Which of the following is NOT one of the seven core elements of a compliance program?

• A. Maintaining open lines of communication for reporting compliance concerns
• B. Designating a compliance officer responsible for the area
• C. Conducting annual external patient satisfaction surveys
• D. Performing internal evaluations and audits to monitor compliance

Answer: (C)

The seven core elements of an effective compliance program focus on governance, reporting, training, auditing, enforcement, and corrective action to prevent and detect noncompliance. Maintaining open lines of communication ensures concerns can be raised and addressed promptly. Designating a compliance officer establishes clear accountability and oversight. Performing internal evaluations and audits monitors adherence and helps identify where improvements are needed. Conducting annual external patient satisfaction surveys, while valuable for quality and patient experience, is not part of the core elements of a compliance program. It belongs more to quality improvement activities rather than the governance and oversight framework that drives compliance with laws and regulations.