Which is a feature of a compliance program?

• A. A hotline to receive complaints.
• B. Marketing campaign.
• C. Automatic waivers of deductibles.
• D. No monitoring.

Answer: (A)

A confidential reporting channel is foundational to a compliance program because it gives people a safe way to raise concerns about suspected fraud, waste, or abuse. This enables early detection, prompt investigation, and corrective action, which are core to preventing violations and maintaining ethical conduct. The hotline signals that the organization takes concerns seriously, supports protection for reporters, and helps the program monitor and address issues before they escalate.

The other options don’t fit as features of a compliance program: a marketing campaign is focused on external promotion, not internal controls; automatic waivers of deductibles would undermine policy and create incentives for noncompliance; and no monitoring runs directly against the purpose of a program designed to oversee and enforce rules through ongoing oversight.